Erich Florow

System & Application Manager · Munich, Germany

erich.florow@gmail.com · LinkedIn · elvispressler.de

Profile

Reliable and experienced IT administrator and application lifecycle manager with over 20 years of professional experience in IT operations, system integration, and ITSM service management. High level of expertise in managing business-critical IT infrastructures, migrations, and release/change management. Excellent communication and organizational skills, highly motivated, with a strong team spirit and the ability to independently handle complex tasks.

Core focus areas: Infrastructure · Lifecycle Management · Monitoring · Service & Operations

Methodology: Agile & ITIL · Enterprise Level · Continuous Improvement mindset

Professional Experience

WWK Versicherungen — System & Application Manager

August 2020 – Present · Munich, Germany

• Release- and Change Management for central insurance systems
• Infrastructure migration from VM-based deployments to Kubernetes clusters
• KickOff and setup of central log-host
• Workflow design: Jira API, Scriptrunner, Groovy
• Decision analysis for log-host platform (ELK vs. Splunk), dashboarding, alert design, data extraction
• Documentation and knowledge management

Key projects:

• K8S Migration: Apps transition to company Kubernetes clusters
• Log Orchestration: Aiming for zero-downtimes in owned apps — high quality exports/dashboards for reliability, expediency and design
• Jira Automation: API-driven automation via Scriptrunner and Groovy
• Plans to come: Better and faster error-detecting, tuning automated tasks, incident-automation, SOAP to REST transition, open-telemetry

Gefasoft GmbH — IT Service Manager

October 2016 – July 2020 · Germany

• Optimized global IT services for automotive leaders: BMW, AUDI, VW, and MAN
• Managed 24/7 emergency operations across international time zones
• Full lifecycle ITIL management: Change projects, 2nd & 3rd level support
• Established sustainable KPI and SLA improvement processes
• Served as Scrum Master for cross-functional service teams
• Root Cause Analysis (RCA)

Accor Hotels, Central Europe — Teamlead Hotel Systems / IT Applications

January 1999 – October 2016 · Germany, Austria, Eastern Europe

• Directed a 5-person team managing IT operations across Germany, Austria, and Eastern Europe
• Orchestrated complex IT rollouts and transitions for new hotel locations
• Standardized group-wide IT processes and ISO-compliant documentation
• Managed critical interfaces with international partners: T-Systems, Oracle, and Amadeus
• Led the IT re-integration and standardization of franchise partners

Technical Skills

Languages

Interests

Literature · Psychology · Philosophy · Open-Telemetry · Decency · Humility